Troubleshooting

The most common snags and how to get past them fast.

Full guide coming soon — the essentials are below. If you get stuck in the meantime, contact support and a human will help.

Auto-install fails

Usually 2FA, a custom login URL, a security plugin or a host blocking automated logins. Fall back to manual install: upload the connector zip in wp-admin under Plugins → Add New → Upload Plugin.

Site won't pair

Confirm the connector plugin is activated, the site URL matches exactly (including https), and nothing is caching or blocking requests to the connector's endpoints.

Signature/clock errors

Request signing is time-based: if your server's clock drifts more than 300 seconds from real time, signatures fail validation and requests are rejected. Ask your host to enable NTP or correct the server clock, then retry.

Updates stuck or failing

Check disk space and file permissions on the site, and make sure no maintenance-mode file is left over. If an update went through but broke something, roll back from the update history.

Still stuck?

Contact support with your account email, the site URL and what you've tried — we usually reply within one business day.